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FAQ'S

CLUB RULES

Here at Reclaim Fitness, we take pride in our facility and do our best to provide the best workout experience.

So that we can continue to provide a Comfortable, Feel Good Environement for our Members, we have laid out some key rules which all members must follow at all times:

Be courteous and respectful to all Members and Staff
Re-rack your weights and wipe down equipment after each use
Be safe. No horseplay. Use equipment for its intended purpose only
Notify a staff member immediately of any malfunctioning or broken equipment
Gym-appropriate clothing must be worn at all times. No jeans, dresses.
Enclosed, clean shoes to be worn at all times. NO gumboots, crocs, bare-feet or open-toed shoes.
Children are not allowed on the gym floor at anytime
No yelling, swearing, profanity or abusive language at anytime
No intimidating behavior, fighting, or violence of any kind, is tolerated at any time
Personal Hygiene is to be maintained, and the use of deodorant and clean clothes should be used at all times
A Towel must be used at all times. Practice proper hygiene and use the wipes where required
During peak usage, limit your time on cardio and strength equipment and be courteous of other members
No excessive weight dropping
Access Tags to be scanned on entry at all times. Under no circumstances can you allow a non-member entry, a $250 fine applies to all breaches and to be charged automatically.
No Coaching or Personal Training fellow patrons at any time
Photo/Filming: Recording video and taking photos (including selfies) is only permitted in common areas of the gym You must receive verbal consent prior to capturing video or photos of others: members, employees or visitors.

Do your part to ensure a comfortable, clean and safe workout experience for all members and visitors. Any one who does not follow these simple rules may have their access to the club denied indefinitely. Our club is under CCTV Surveillance 24/7, we can and will notify the appropriate authorities for any related reason.

CLUB RULES

Here at Reclaim Fitness, we take pride in our facility and do our best to provide the best workout experience.

So that we can continue to provide a Comfortable, Feel Good Environement for our Members, we have laid out some key rules which all members must follow at all times:

Be courteous and respectful to all Members and Staff
Re-rack your weights and wipe down equipment after each use
Be safe. No horseplay. Use equipment for its intended purpose only
Notify a staff member immediately of any malfunctioning or broken equipment
Gym-appropriate clothing must be worn at all times. No jeans, dresses.
Enclosed, clean shoes to be worn at all times. NO gumboots, crocs, bare-feet or open-toed shoes.
Children are not allowed on the gym floor at anytime
No yelling, swearing, profanity or abusive language at anytime
No intimidating behavior, fighting, or violence of any kind, is tolerated at any time
Personal Hygiene is to be maintained, and the use of deodorant and clean clothes should be used at all times
A Towel must be used at all times. Practice proper hygiene and use the wipes where required
During peak usage, limit your time on cardio and strength equipment and be courteous of other members
No excessive weight dropping
Access Tags to be scanned on entry at all times. Under no circumstances can you allow a non-member entry, a $250 fine applies to all breaches and to be charged automatically.
No Coaching or Personal Training fellow patrons at any time
Photo/Filming: Recording video and taking photos (including selfies) is only permitted in common areas of the gym You must receive verbal consent prior to capturing video or photos of others: members, employees or visitors.

CLUB RULES

Here at Reclaim Fitness, we take pride in our facility and do our best to provide the best workout experience.

So that we can continue to provide a Comfortable, Feel Good Environement for our Members, we have laid out some key rules which all members must follow at all times:

Be courteous and respectful to all Members and Staff
Re-rack your weights and wipe down equipment after each use
Be safe. No horseplay. Use equipment for its intended purpose only
Notify a staff member immediately of any malfunctioning or broken equipment
Gym-appropriate clothing must be worn at all times. No jeans, dresses.
Enclosed, clean shoes to be worn at all times. NO gumboots, crocs, bare-feet or open-toed shoes.
Children are not allowed on the gym floor at anytime
No yelling, swearing, profanity or abusive language at anytime
No intimidating behavior, fighting, or violence of any kind, is tolerated at any time
Personal Hygiene is to be maintained, and the use of deodorant and clean clothes should be used at all times
A Towel must be used at all times. Practice proper hygiene and use the wipes where required
During peak usage, limit your time on cardio and strength equipment and be courteous of other members
No excessive weight dropping
Access Tags to be scanned on entry at all times. Under no circumstances can you allow a non-member entry, a $250 fine applies to all breaches and to be charged automatically.
No Coaching or Personal Training fellow patrons at any time
Photo/Filming: Recording video and taking photos (including selfies) is only permitted in common areas of the gym You must receive verbal consent prior to capturing video or photos of others: members, employees or visitors.

How much is it to sign up?

Memberships will depend on what your fitness goals are, We offer casual passes, group fitness and 24/7 access, all memberships are open contracts. For more information, please speak with one of our friendly staff today!

How much is it to sign up?

What type of memberships are there?

We offer a range of different membership options and pricing. contact the team today for more information.

What type of memberships are there?

We offer a range of different membership options and pricing. contact the team today for more information.

What type of memberships are there?

We offer a range of different membership options and pricing. contact the team today for more information.

Can I bring a friend?

Reclaim Fitness offers individual memberships only. Using your access card to bring a friend into the club is a breach of your membership agreement and will incur a penalty. If you have a friend who would like to join, they can visit us during staffed hours to take a look at the facilities and talk with one of our friendly team about the membership that best suits them.

Can I bring a friend?

How old do I need to be to sign up?

You can get started at Reclaim Fitness from 16 years old. Conditions do apply, so please see reception for more information or message us today!

How old do I need to be to sign up?

You can get started at Reclaim Fitness from 16 years old. Conditions do apply, so please see reception for more information or message us today!

How old do I need to be to sign up?

You can get started at Reclaim Fitness from 16 years old. Conditions do apply, so please see reception for more information or message us today!

How do I cancel my membership?

ALL members have a 1-month minimum term.

1: After the minimum term, the contract will roll on until you cancel.

2: We require 14 days written notice, email us at memberships@reclaimfitness.co.nz

How do I cancel my membership?

ALL members have a 1-month minimum term.

1: After the minimum term, the contract will roll on until you cancel.

2: We require 14 days written notice, email us at memberships@reclaimfitness.co.nz

How do I cancel my membership?

ALL members have a 1-month minimum term.

1: After the minimum term, the contract will roll on until you cancel.

2: We require 14 days written notice, email us at memberships@reclaimfitness.co.nz

Can I transfer my membership to a friend?

Depending on your membership type you may transfer your membership to a friend or family member. Please speak with our team for more information.

Can I transfer my membership to a friend?

Depending on your membership type you may transfer your membership to a friend or family member. Please speak with our team for more information.

Can I transfer my membership to a friend?

Depending on your membership type you may transfer your membership to a friend or family member. Please speak with our team for more information.

Can I put my membership on hold?

At the discretion of the gym, a member may 'suspend' or put their membership on hold, suspensions are available for a minimum period of 2 weeks and a maximum of 6 weeks per year. The club may request a medical certificate, especially if the suspension required is for longer than the maximum 6-week period. A suspension form must be completed in person at the club, at least 7 days before the period requested and cannot be backdated. A fee of $5 per week applies to suspend your membership.

Can I put my membership on hold?

I lost my tag. Can I get another one?

Tags are $10 to replace> Come and see us at reception during staffed hours to pick up a new one.

I lost my tag. Can I get another one?

Tags are $10 to replace> Come and see us at reception during staffed hours to pick up a new one.

I lost my tag. Can I get another one?

Tags are $10 to replace> Come and see us at reception during staffed hours to pick up a new one.

Payments

How do I pay? Payments are done through Debit success, not the gym itself.

How do I change my account? To change your bank account, you'll need to contact Debit Success, or pop into the gym and one of our friendly staff can help you out.

Missed payments? Please keep in mind that Debit Success charges late fees for all missed payments. If late payments persist, they will have debt collectors chase up payments.

Payments

How do I pay? Payments are done through Debit success, not the gym itself.

How do I change my account? To change your bank account, you'll need to contact Debit Success, or pop into the gym and one of our friendly staff can help you out.

Missed payments? Please keep in mind that Debit Success charges late fees for all missed payments. If late payments persist, they will have debt collectors chase up payments.

Payments

How do I pay? Payments are done through Debit success, not the gym itself.

How do I change my account? To change your bank account, you'll need to contact Debit Success, or pop into the gym and one of our friendly staff can help you out.

Missed payments? Please keep in mind that Debit Success charges late fees for all missed payments. If late payments persist, they will have debt collectors chase up payments.